Why a Maintenance Contract is Better Than a “Break-Fix” Approach

Why a Maintenance Contract is Better Than a “Break-Fix” Approach

What is “Break-Fix”?

First, let’s define what “break-fix” means. In a break-fix approach, you only call for IT support when something goes wrong. Imagine if you only went to the doctor when you were very sick, rather than going for regular check-ups to stay healthy. This is how break-fix works: you fix things when they break.

What is a Maintenance Contract?

A maintenance contract, on the other hand, is like having a health plan for your computer systems. With a maintenance contract, you have ongoing IT support and regular check-ups to ensure everything is running smoothly. It’s a proactive approach rather than a reactive one.

Benefits of a Maintenance Contract

  1. Prevention of Issues:
    • Regular Check-Ups: Just like regular medical check-ups can prevent major health issues, regular IT check-ups can prevent major technical problems.
    • Early Detection: Potential problems can be identified and resolved before they become serious, minimizing downtime and disruptions.
  2. Cost Savings:
    • Predictable Budget: With a maintenance contract, you pay a fixed monthly fee, making your IT expenses predictable and easier to budget.
    • Avoid Costly Repairs: Preventing issues through regular maintenance can save you from expensive repairs or replacements when things break unexpectedly.
  3. Increased Efficiency:
    • Optimal Performance: Regular maintenance ensures your systems are running at their best, which improves overall efficiency and productivity.
    • Minimal Downtime: By addressing potential issues before they cause failures, your systems experience less downtime, keeping your business operations smooth.
  4. Access to Expertise:
    • Dedicated Support: With a maintenance contract, you have access to a dedicated team of IT professionals who are familiar with your systems and needs.
    • Proactive Advice: The team can provide recommendations on upgrades and improvements to keep your technology up-to-date and secure.
  5. Security and Compliance:
    • Regular Updates: Maintenance contracts include regular updates and patches, ensuring your systems are protected against the latest security threats.
  6. Peace of Mind:
    • Reliable Support: Knowing you have a team ready to handle any issues gives you peace of mind, allowing you to focus on running your business.
    • Emergency Response: In case of unexpected problems, maintenance contract clients often receive priority support, reducing the impact of any issues.

In summary, a maintenance contract is a smart investment for your business. It ensures your IT systems are well-maintained, secure, and running efficiently, while saving you money and giving you peace of mind. Instead of waiting for problems to occur, you can prevent them and keep your business operations running smoothly.

Why Hiring a Managed Services Provider (MSP) Is Better Than In-House IT

Why Hiring a Managed Services Provider (MSP) Is Better Than In-House IT

As technology continues to evolve rapidly, ensuring effective IT management has become crucial for businesses of all sizes. While the traditional approach of hiring in-house IT staff may seem appealing, partnering with a managed services provider (MSP) like Cowabunga Computers offers numerous advantages. Here’s why an MSP is often a better choice than in-house IT, especially for businesses and residents in Honolulu.

Cost Efficiency

One of the most compelling reasons to choose an MSP is cost efficiency. Hiring full-time IT staff involves significant overhead costs including salaries, benefits, and training. With an MSP, these costs are consolidated into a predictable monthly fee that can be adjusted based on your changing needs, allowing for better budget management and reduced financial strain.

Broad Expertise

With an MSP, you gain access to a team of professionals each specializing in different areas of IT. This broad expertise means that your business can benefit from comprehensive IT support, covering everything from cybersecurity and cloud solutions to network management. This is a level of specialization that is difficult and often cost-prohibitive to achieve with in-house staff.

24/7 Support

MSPs provide around-the-clock monitoring and support. IT issues don’t adhere to a 9-to-5 schedule, and having support available at any time ensures that your systems remain operational and secure, even outside of regular business hours. This continuous support is crucial for maintaining productivity and minimizing downtime.

Proactive Maintenance

Rather than waiting for problems to occur, MSPs take a proactive approach to IT management. They monitor your systems to detect and address potential issues before they become serious, reducing the likelihood of unexpected failures and the associated costs of downtime and data loss.


As your business grows, so do your IT needs. An MSP can seamlessly scale your IT services to match this growth. Whether you need to ramp up your capabilities or scale back, MSPs provide the flexibility that is essential for dynamic business environments.

Access to Latest Technologies

MSPs continuously update their services to include the latest technologies. By partnering with an MSP, you benefit from state-of-the-art solutions that keep your operations cutting edge, without the need for substantial upfront investments in new technologies.

Focus on Your Core Business

Outsourcing your IT management to an MSP allows you to concentrate on your core business activities. This can lead to enhanced productivity and efficiency as your team is not bogged down by IT concerns and can focus on achieving business goals.

Compliance and Security

MSPs understand the importance of compliance and security. They stay up-to-date with the latest regulations and security protocols to ensure that your IT infrastructure is not only compliant but also secure against emerging threats.


For businesses and residents in Honolulu, choosing Cowabunga Computers as your MSP means more than just expert IT management. It means enjoying peace of mind knowing that your IT needs are being handled by professionals who are committed to your success. By leveraging our expertise, you can not only save money but also secure a competitive advantage in your industry. Let us handle the tech, so you can focus on what you do best – growing your business.

For more information on how Cowabunga Computers can transform your IT experience, visit our services page or contact us directly to discuss your specific needs.

Why you should partner with Cowabunga! Computers

At Cowabunga Computers, we understand that technology plays a crucial role in the productivity of your employees. By choosing our managed services, you ensure that your technology infrastructure not only supports but also enhances the productivity of your team. Here’s how we make a positive impact:

  1. Minimized Downtime: Frequent tech issues can significantly disrupt day-to-day operations, leading to wasted time and frustration. Our proactive monitoring and maintenance services are designed to detect and resolve issues before they cause downtime, ensuring that your team can work efficiently without interruptions.
  2. Quick Resolution of IT Issues: When problems do arise, our expert team is quick to respond. With Cowabunga Computers, you have access to immediate support, significantly reducing the time your employees spend waiting for issues to be resolved. This means they can get back to their important tasks sooner.
  3. Optimized IT Tools: We help you choose and maintain the best tools for your specific needs, which means your employees are always equipped with fast, reliable technology that complements their workflows. Whether it’s faster hardware, streamlined software solutions, or robust collaboration tools, we ensure your technology is a booster, not a barrier.
  4. Training and Support: We don’t just fix problems; we also provide your staff with the necessary training and support to utilize IT tools effectively. This empowerment enables them to handle minor issues independently and make the most of the technology at their disposal, further enhancing their productivity.
  5. Customized IT Strategy: Our services include developing a strategic IT plan tailored to your business goals. By aligning your IT environment with your business objectives, we help create a seamless operation where technology accelerates your business processes rather than slowing them down.
  6. Security and Compliance: By ensuring that your systems are secure and compliant with relevant regulations, we help you avoid costly security breaches and compliance issues. This also reduces the time your employees might otherwise spend dealing with such problems, allowing them to focus on their core responsibilities.

With Cowabunga Computers managing your IT needs, your employees can enjoy a seamless, efficient, and more productive work environment. This not only leads to higher job satisfaction and lower turnover but also directly contributes to the growth and success of your business. Let us handle the technology so that your team can focus on driving your business forward.

A Timely Intervention: How Cowabunga Protected a local Resident from a Dangerous Scam

A Timely Intervention: How Cowabunga Protected a local Resident from a Dangerous Scam

In the early hours of one recent morning, Cowabunga’s vigilant security system detected unusual activity on a client’s computer. At 4:55am, a remote access application was launched. While such applications can have genuine purposes, the timing was odd. Our security system quickly terminated the suspicious activity and we noted it, planning to notify the client at a more reasonable hour.

But by 5:16am, a second, different remote access application was flagged. Two such applications in such a short time span raised red flags. We knew immediate intervention was required.

Despite our best efforts, initial phone calls and on-screen alerts to the client went unanswered. Undeterred, we took further steps to ensure the client’s safety by shutting down active browser connections and other suspicious applications.

Finally, the client responded. They revealed they were on the phone with what they believed was “HP support”. They’d been instructed to ignore our calls and on-screen messages.

It became clear: our client was on the brink of becoming a victim of a technical support scam. A fraudulent search result had led them to a fake support line.

Thanks to Cowabunga’s unwavering commitment to security, the scam was thwarted. No credit card, bank, or retirement funds were compromised.

At Cowabunga, we pride ourselves on being more than just a managed services provider. We’re your frontline defense against the increasingly sophisticated world of cyber threats. Our message to all our valued clients and prospective partners: Let us be your first and only call for technical support. With Cowabunga in your corner, rest easy knowing you’re protected from the myriad of threats lurking online.

Choose Cowabunga for steadfast protection, always. Secure your computers, servers, and networks with the best in Honolulu.

Picking the Right Firewall: Exploring the Power of Cisco Meraki Firewalls

In today’s interconnected world, where businesses and residents rely heavily on the internet, ensuring network security is of paramount importance. A robust firewall is the first line of defense against cyber threats and unauthorized access. Among the myriad of firewall options available, Cisco Meraki firewalls stand out as a reliable and advanced choice. In this article, we will explore the significance of a firewall and delve into the key features that make Cisco Meraki a top contender for safeguarding networks.

The Importance of a Firewall: A firewall acts as a protective barrier, monitoring incoming and outgoing network traffic and filtering it based on predefined security rules. Whether you are a small business or a resident, a firewall is crucial for several reasons:

  1. Network Security: Firewalls prevent unauthorized access to your network and protect your sensitive data from potential cyber attacks such as malware, ransomware, and phishing attempts.
  2. Traffic Management: A firewall ensures that your network resources are utilized efficiently by regulating and prioritizing traffic flow.
  3. Compliance: For businesses, certain industries require compliance with strict data protection regulations. A robust firewall helps in meeting these compliance standards.

Key Features of Cisco Meraki Firewalls: Cisco Meraki firewalls offer a wide range of features that cater to the needs of both small businesses and residents. Here are some of the standout features:

  1. Cloud-Managed Security: One of the unique aspects of Cisco Meraki firewalls is their cloud-based management. This allows easy and centralized control of multiple devices across different locations, making them ideal for managed services providers overseeing several clients.
  2. User-friendly Interface: The intuitive dashboard of Cisco Meraki firewalls simplifies the configuration and monitoring process. Even non-technical users can easily manage their network security effectively.
  3. Advanced Threat Protection: Meraki firewalls come equipped with intrusion prevention systems (IPS) and antivirus scanning to proactively identify and block malicious activities, providing an additional layer of protection.
  4. Content Filtering and Application Control: For businesses and parents alike, content filtering and application control features are valuable. These features allow users to restrict access to certain websites or applications, ensuring a safer online experience.
  5. VPN Connectivity: Cisco Meraki firewalls support Virtual Private Network (VPN) connectivity, enabling secure communication between remote offices or telecommuting employees.

Conclusion: In conclusion, selecting the right firewall is crucial for safeguarding your network and data from cyber threats. Cisco Meraki firewalls offer a compelling suite of features, making them an excellent choice for managed services providers and individuals seeking reliable network security. By embracing the power of Cisco Meraki firewalls, you can not only fortify your network but also build trust among your clients or family members by providing a secure online environment.

Remember, while we’ve highlighted the advantages of Cisco Meraki firewalls in this article, it’s essential to conduct a thorough evaluation to ensure the chosen firewall aligns with your specific needs. With the right firewall in place, you can stay ahead in the ever-evolving landscape of cybersecurity.

Microsoft will be disabling SMB1 by default for Windows 11 Home Insiders

Microsoft has been recommending systems administrators to disable SMB v1 on their network for years now. SMB v1 is vulnerable to a number of exploits which include Man in the middle attacks, insecure guest authentication and security downgrade attacks. Even exchange is vulnerable to issues surrounding SMB v1.

A few of the major viruses circulating in the wild also take advantage of the flaws in SMB v1. These include, but are not limited to EternalBlue, EternalRomance, TrickBot, Emotet, WannaCry, Retefe, NotPetya and Olympic Destroyer.

Disabling SMB v1 is easy, but not without issues. Many old applications require v1 to function as they are not compatible with the newer SMB v2 or SMB v3. Migrating off of legacy applications and devices will make for an easier transition when Microsoft finally puts SMB v1 to rest permanently.