Fix or Free Guarantee
We are so sure of our service that we are offering a full refund if we cannot fix your computer issues. If we complete a repair on your computer and you find that the problem you brought the computer in for was not fixed, we will attempt to fix the issue until it is repaired. If we determine that we cannot fix the issue in a reasonable amount of time (30 days), we will issue a full refund for all labor charges paid.
Exceptions: This guarantee is only good for issues the computer was originally brought in for. It also excludes virus related issues as re-infection is often due to user error. We cannot accept responsibility for irresponsible use of a computer.